1. Can I wash the heated shoulder wrap?
Yes, the heating pad is removable, allowing you to easily wash the soft fabric to keep it fresh.
2. Does this product come with a power bank?
No, the package does not include a power bank. You will need to connect it to a 5V 2A USB power source.
3. Can I use a standard phone charger to power it?
Yes, as long as the charger provides an output of 5V 2A, it will work perfectly to heat your shawl.
4. How much is shipping and how long does delivery take?
Naxveo offers 100% FREE worldwide shipping with complete package tracking. We process and dispatch all orders within 1 to 3 business days. Most deliveries to the US and UK arrive in 4 to 11 days, while other global destinations may take a few extra days. If your package runs into any trouble on the way, we will reship it for free. You can easily track your package anytime on our site.
5. Where can I buy the authentic version of this product?
You can only purchase the genuine product directly from our official website at Naxveo.com. Please be cautious of third-party sellers on other websites. To ensure your order is safe and authentic, shop through the official Naxveo store, where we support safe payment options like Credit/Debit cards, PayPal, Shop Pay, and Klarna.
6. How do returns and refunds work?
We keep our return policy simple and stress-free. If your order arrives damaged or with any quality problem, we will send you a free replacement right away without making you deal with complicated return steps. If you are still not happy with your purchase, you are protected by our full money-back guarantee.
7. How do I get in touch with your support team?
We are here to help around the clock. You can reach out to us at hello@naxveo.com or send a message through the live chat feature on our site for quick answers.
8. Where can I check reviews from other buyers?
Yes, absolutely! Naxveo holds a solid 4+ star rating on the Shop App and verified feedback platforms, showing our commitment to reliable product checks and real customer satisfaction.