Shipping policy

At NAXVEO, getting your items to your door safely and predictably is central to our service. We keep our logistics transparent and reliable from the moment you place your order.

Shipping Rates & Transit Times

Every order placed on NAXVEO qualifies for 100% free worldwide delivery.

Region	Shipping Cost	Estimated Delivery
United States & United Kingdom	$0.00	4 - 11 business days
Selected Countries*	$0.00	5 - 13 business days
Rest of the World	$0.00	7 - 18 business days

*Selected Countries Include: Australia, Canada, Czechia, Ireland, Germany, France, Italy, Belgium, Mexico, New Zealand, Romania, Switzerland, Finland, Greece, Hong Kong, China, Hungary, India, Japan, Netherlands, Portugal, Singapore, South Korea, Spain, Sweden, Vietnam.

Our On-Time Delivery Commitments

USA, UK & Selected Countries:
We hold our fulfillment to strict timelines. If your shipment arrives past the estimated window, contact us at hello@naxveo.com. We will credit you $1 cashback along with a $5 discount coupon applied to your following purchase.

In the rare event (fewer than 0.01% of shipments) that logistics delays exceed 60 days, we issue an immediate full refund. Should your order arrive afterward, you may keep the items at zero cost.

Rest of the World:
Deliveries to regions outside our primary selected list can occasionally require 35 to 45 days depending on local clearance and regional carriers. Full tracking is provided for every parcel. If total transit exceeds 100 days, we will immediately provide a full refund or dispatch an alternative shipment via a different carrier based on your choice. If the original shipment turns up after your 100-day refund is settled, the items are yours to keep.

We manage all delivery costs directly so you can shop international goods without handling freight fees.

Fulfillment & Dispatch

Orders are verified, quality-checked, and packaged within 1 to 3 business days. Once your shipment departs our sorting facility, you will automatically receive an email confirmation containing your direct tracking number.

Duties, Taxes & Import Clearance

We take care of all required import duties and customs fees upfront. The total shown at your checkout is all-inclusive—you will never be asked for additional clearance fees, taxes, or surcharges upon delivery.

Damaged or Incorrect Items

If an item arrives damaged in transit, defective, or different from what you ordered, please refer to our standard Refund Policy for immediate resolution and replacement steps.

Required Customs Identification

While NAXVEO ships across the globe, several national customs offices require personal tax or identity numbers to release incoming packages. Customers ordering to the countries below must input their identification code into the Order Notes field at checkout.

Regions Mandating Customs Identification:

Brazil: CPF (Individual) or CNPJ (Entity).
Italy: Codice Fiscale (Tax Code).
Spain: NIF (Número de Identificación Fiscal).
China: National Resident Identity Card number.
Russia: Passport number or Tax Identification Number (INN).
South Korea: Personal Customs Clearance Code (PCCC).
Turkey: T.C. Kimlik No.
India: Personal Tax Identification Number or carrier-mandated ID.

Important Notice: Border agencies require this ID to match the recipient's legal name on the shipping label. Missing or mismatching identifiers can lead to customs holds or returned shipments.